At HussainiCosmetics.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and exchange policy below:

1. Return Eligibility

• Returns are accepted within 7 calendar days from the purchase date.

• To be eligible for a return:

  • The item must be unused, unopened, and in original condition.

  • Products must be returned in their original packaging, with all seals, tags, and accessories intact.

  • A proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Due to hygiene and safety concerns, the following items cannot be returned or exchanged:

• Opened or used cosmetics

• Skincare products with broken seals

• Makeup tools (e.g., brushes, sponges) once unsealed

• Fragrances once opened

• Items bought on sale or promotion (unless defective)

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
We may request photos or videos as evidence to verify the issue before approving a return or exchange.

4. Refund Process

• If approved, refunds are issued as:

  • Store credit (fastest and preferred method)

  • Or bank transfer (processed within 5–7 business days)

• Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are subject to availability of the requested product.

• If the replacement product is unavailable, you may:

  • Select another product of equal value

  • Or request a store credit

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact us:

📧 Email: Ahmerebad@gmail.com
📞 Phone/WhatsApp: +92 336 4449772

Kindly include:

• Your order number

• The reason for return

• Any relevant photos or videos

7. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

• We recommend using a trackable courier to ensure safe delivery.

If you have any questions or need assistance, feel free to reach out.
Thank you for shopping with HussainiCosmetics.pk — where beauty meets trust.